Return & Exchange Policy – EQuinecare At EQuinecare, customer satisfaction and trust are our top priorities.
We provide a fair and transparent return policy in accordance with e-commerce regulations in Egypt.
🔹 1. Conditions for Return or Exchange You may request a return or exchange within 7 days of receiving your order in the following cases only:
• The product arrived damaged or defective due to manufacturing or shipping. • You received a different item from what was ordered.
• The product was expired upon delivery.
🔹 2. Cases Where Returns Are Not Accepted
• If the product has been opened, used, or partially consumed, for health and safety reasons.
• If the product was improperly stored after delivery.
• If more than 7 days have passed since delivery.
• For items purchased as part of final sales or clearance promotions.
🔹 3. Return Procedure • Please contact our Customer Service or Official WhatsApp: +20 112 542 2422, explaining the reason for return and providing a photo of the product or invoice.
• Once approved, a courier will collect the product within 3–5 business days.
• Refunds will be processed via the original payment method within 7 business days after inspection and quality approval.
🔹 4. Shipping Fees • If the return is due to a defect or mistake from our side, EQuinecare covers all shipping costs.
• If the customer wishes to return for personal reasons, shipping costs (both ways) will be deducted from the refund amount.
We provide a fair and transparent return policy in accordance with e-commerce regulations in Egypt.
🔹 1. Conditions for Return or Exchange You may request a return or exchange within 7 days of receiving your order in the following cases only:
• The product arrived damaged or defective due to manufacturing or shipping. • You received a different item from what was ordered.
• The product was expired upon delivery.
🔹 2. Cases Where Returns Are Not Accepted
• If the product has been opened, used, or partially consumed, for health and safety reasons.
• If the product was improperly stored after delivery.
• If more than 7 days have passed since delivery.
• For items purchased as part of final sales or clearance promotions.
🔹 3. Return Procedure • Please contact our Customer Service or Official WhatsApp: +20 112 542 2422, explaining the reason for return and providing a photo of the product or invoice.
• Once approved, a courier will collect the product within 3–5 business days.
• Refunds will be processed via the original payment method within 7 business days after inspection and quality approval.
🔹 4. Shipping Fees • If the return is due to a defect or mistake from our side, EQuinecare covers all shipping costs.
• If the customer wishes to return for personal reasons, shipping costs (both ways) will be deducted from the refund amount.